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'Black Watch' Update

News   •   Jul 03, 2016 20:37 BST

Fred. Olsen Cruise Lines can confirm that Black Watch arrived in Funchal at ca. 4.30pm yesterday afternoon [Saturday 2nd July 2016].

Captain Henrik Mattsson has been keeping guests fully informed with regular updates and Mike Rodwell, Managing Director of Fred. Olsen Cruise Lines, joined the ship yesterday afternoon [Saturday 2nd July 2016], with a support team of senior executives. Mr. Rodwell has circulated a letter to guests’ cabins on board the ship this afternoon [Sunday 3rd July 2016], and has fully briefed guests on board, advising them of the latest situation.

In spite of the challenges of securing aircraft from Funchal, Madeira at late notice, Fred. Olsen has organised three private charter flights back to London Stansted and London Gatwick airports, which will depart on Monday 4th July 2016.

Special arrangements have been made for those guests, who are unable to fly for medical reasons.

Fred. Olsen will be assisting with arrangements for the transfer of guests to their onward destinations, as necessary.

Fred. Olsen appreciates guests’ understanding and co-operation with these new arrangements. In recognition of the inconvenience caused, Fred. Olsen will arrange compensation as follows:

- 100% refund of the whole of the cruise fare, to arrive with guests shortly after their return home. Fred. Olsen will also be refunding guests any reasonable out of pocket expenses connected with the curtailment of their holidays

- In addition, Fred. Olsen will also offer guests a future cruise voucher of up to 50% of the fare paid for this cruise, to be used within Fred. Olsen’s current cruise programme

An advice desk for guests has been set up in the Guest Services area of the ship for guests to be able to request further information, and we have made the cabin telephones available free of charge to guests to enable them to contact relatives.

There are 696 guests and 365 crew on board, the majority of whom are British nationals.

Black Watch departed from Dover on Saturday 25th June 2016, on her 13-night ‘Portuguese Island & Cities’ cruise.

The safety of all guests and crew on board Black Watch is Fred. Olsen Cruise Lines’ utmost priority.

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