Fred. Olsen Cruise Lines can confirm that 'Black Watch' guests were flown from Funchal, Madeira back to the UK, into London Stansted and London Gatwick airports, on three private charter aircraft yesterday [Monday 4th July 2016], and have returned to their homes. We will be starting to call guests from tomorrow [Wednesday 6th July 2016] to ensure that they arrived safely and whether they require any further assistance from us.
Special arrangements have been made for those guests who are unable to fly back to the UK for medical reasons.
Fred. Olsen appreciates guests’ understanding and co-operation with these new arrangements. In recognition of the inconvenience caused, Fred. Olsen will arrange compensation as follows:
- 100% refund of the whole of the cruise fare, to arrive with guests shortly after their return home. Fred. Olsen will also be refunding guests any reasonable out of pocket expenses connected with the curtailment of their holidays
- In addition, Fred. Olsen will also offer guests a future cruise voucher of up to 50% of the fare paid for this cruise, to be used within Fred. Olsen’s current cruise programme
There were 696 guests and 365 crew on board, the majority of whom are British nationals.
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