Due to technical reasons on board 'Black Watch', Fred. Olsen Cruise Lines regrets the cancellation of the next cruise, which is a nine-night W1609 'Norwegian Fjords' cruise, sailing from Tilbury on Friday 8th July 2016.
We are advising all guests booked on this cruise via e-mail and letter today [Tuesday 5th July 2016], as well as issuing a statement on the corporate website, and guests can contact our office on 01473 742424 with any queries.
We sincerely apologise to all guests affected for the inconvenience and disappointment that this will cause, but we would stress that we have considered every technical solution to avoid this action.
We are therefore offering the following compensation or alternative arrangements:
- A full refund of the W1609 cruise fare
- Alternatively, as a gesture of goodwill, we are offering guests an opportunity to move their booking to any cruise in 2016 (in a comparable room grade), at no additional cost. If the cost of the alternative cruise is less than that of guests' current cruise, we will refund the difference
- In addition, we will also be offering a future cruise voucher for 20% of the W1609 cruise fare, for new bookings, valid until 31st December 2016
Guests are asked to contact our office on 01473 742424 and advise whether they would prefer to arrange a full refund or to discuss alternative arrangements.
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