‘We are still here for you’ – Fred. Olsen Cruise Lines share working from home pictures in show of support for guests and trade

Press releases   •   Mar 30, 2020 09:34 BST

Teams from Fred. Olsen Cruise Lines’ Suffolk-based headquarters have shared images of themselves working from home as the company reassures its guests and trade partners ‘we are still here for you’.

All guests from Fred. Olsen Cruise Lines’ ship Braemar arrive back into UK – 19/03/20 - 15.00

News   •   Mar 19, 2020 15:10 GMT

Fred. Olsen Cruise Lines can confirm that all four flights from Havana, Cuba, have now arrived back in the UK.

The final flight, which was carrying all guests who had received a positive diagnosis for coronavirus, or had displayed any flu-like symptoms, plus their companions, arrived at MoD Boscombe Down, Wiltshire, shortly after 2pm. This flight was secured in conjunction with the Foreign and Commonwealth Office.

Three flights arrived in London Heathrow this morning, between 8.25am and 11.20am on charter from British Airways.

Braemar arrived into the Port of Mariel, Havana on Tuesday morning.

The ship will now sail back to the UK.

Peter Deer, Managing Director of Fred. Olsen Cruise Lines, said:

“Our fantastic crew have been instrumental in returning our guests safely to the UK. They have worked tirelessly to continue offering all on board the care and attention they deserved, under challenging circumstances. They have done an excellent job in keeping up moral and high standards in the face of adversity, and I extend my personal thanks to them all.

“They are now sailing Braemar back across the Atlantic to the UK, where the ship will join the rest of the fleet – Balmoral, Boudicca and Black Watch – while we pause our operations.

“We look forward to welcoming guests and crew back on board our ships on 23rd May.”

Fred. Olsen Cruise Lines set up a dedicated Braemar Relative Support Team, to allow relatives a direct point of contact while we worked to get guests home. This number has now closed, and we would ask anyone with any questions or concerns to contact our Customer Relations team on (01473) 746177.

For regular media updates, please visit:

Media Centre: http://media.fredolsencruises.com/latest_news

Twitter: @FOCLMedia: https://twitter.com/FOCLMedia @FredOlsenCruises

https://twitter.com/FredOlsenCruise

Facebook: https://www.facebook.com/fredolsencruiselines

For any media enquiries, please contact rachael.jackson@fredolsen.co.uk / + 44 (0)7917 323238 or ellis.barker@fredolsen.co.uk / +44 (0)7557 672265

Fred. Olsen Cruise Lines can confirm that all four flights from Havana, Cuba, have now arrived back in the UK.

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First guests from Fred. Olsen Cruise Lines’ ship Braemar arrive back into UK at London’s Heathrow Airport

News   •   Mar 19, 2020 10:56 GMT

The first guests from Fred. Olsen Cruise Lines’ ship Braemar have begun arriving back into the UK at London’s Heathrow Airport.

All 682 guests disembarked the ship in the Port of Mariel, Havana, last night on four flights. Three of these were under charter to British Airways, all flying into London Heathrow Terminal 5. The last of these flights is due to land at approximately 11.15 UK time.

A fourth flight for guests who have received a positive diagnosis for coronavirus, or have displayed any flu-like symptoms, plus their companions, will arrive at MoD Boscombe Down, Wiltshire. This flight was secured in conjunction with the Foreign and Commonwealth Office.

Guests received Fred. Olsen care packages as they landed into Heathrow, which included long-life milk, teabags, biscuits and fruit to help guests to stock their cupboards and to provide refreshments for their onward journeys home.

We would like to thank a number of businesses, with whom we work with closely, for providing items for these care packages, including Cavendish Ships Stores, KETTLE® Chips, McVitie’s, Metcalfe’s® Snacks, Stokes and Twinings of London.

Costa Coffee at Heathrow Airport also provided additional water, crisps and biscuits for guests upon arrival. 

Care packages were also delivered to a dedicated meeting point for guests who were on the separate flight into MoD Boscombe Down.

Peter Deer, Managing Director of Fred. Olsen Cruise Lines, said:

“I would like to thank all of our guests for their patience as we worked around the clock to get them back to the UK. We know that at times this was a frustrating process, and it was not the way they, or we, had anticipated the end to their holiday.

“As we have already seen in the Caribbean, the world, including the UK, has become a very different place over the past few weeks. I hope this small gesture of a care package goes some way to showing our thanks to them all in what has become a very challenging and unprecedented time.

“Once again, I would like to extend my thanks, on behalf of us all on Fred. Olsen Cruise Lines, for those who have worked so hard to get our guests home, including the Foreign and Commonwealth Office, British Airways and their cabin crew, the Cuban Authorities and the Port of Mariel, the Department for Transport, the Ministry of Defence and the Department of Health and Social Care.”

Fred. Olsen Cruise Lines has set up a dedicated Braemar Relative Support Team, which will be open until 16.00 today. Relatives can reach this team by calling +44 (0) 1473 292350.

On Tuesday, 10th March, one guest and four crew members received a positive diagnosis for COVID-19. One further guest, who provided an inconclusive result, was later confirmed to be positive. As a result, Braemar failed to receive clearance to disembark guests in Barbados on Thursday, 12th March.

Braemar spent three days in safe haven in The Bahamas, before Cuban Authorities granted permission for guests to return to the UK by air from Havana.

For regular media updates, please visit:

Media Centre: http://media.fredolsencruises.com/latest_news

Twitter: @FOCLMedia: https://twitter.com/FOCLMedia @FredOlsenCruises

https://twitter.com/FredOlsenCruise

Facebook: https://www.facebook.com/fredolsencruiselines

For any media enquiries, please contact rachael.jackson@fredolsen.co.uk / + 44 (0)7917 323238 or ellis.barker@fredolsen.co.uk / +44 (0)7557 672265

The first guests from Fred. Olsen Cruise Lines’ ship Braemar have begun arriving back into the UK at London’s Heathrow Airport.

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Braemar's 'Western Caribbean & Central America' fly-cruise update - 18/03/2020 - 16.55

News   •   Mar 18, 2020 16:53 GMT

Fred. Olsen Cruise Lines can confirm that the repatriation of guests aboard Braemar back to the UK has now begun.

Braemar is currently docked at the Port of Mariel, Havana, with transfers to take all 682 guests on board to Jose Marti Airport now underway.

On Tuesday, 10th March, one guest and four crew members received a positive diagnosis for COVID-19. One further guest, who provided an inconclusive result, was later confirmed to be positive. As a result, Braemar failed to receive clearance to disembark guests in Barbados on Thursday, 12th March.

Braemar spent three days in safe haven in The Bahamas, before Cuban Authorities granted permission for guests to return to the UK by air from Havana.

Peter Deer, Managing Director of Fred. Olsen Cruise Lines, said:

“I would like to extend my sincere thanks on behalf of Fred Olsen to the Cuban Authorities, the Port of Mariel and the Cuban people for their support. Other countries would not allow Braemar to dock once we had confirmed cases of coronavirus on board. Thanks to their kindness we are now able to get people home. Your support will not be forgotten. From the bottom of my heart, thank you.

“I would also like to thank the staff at the Foreign and Commonwealth Office, the Department for Transport, the Ministry of Defence and the Department of Health and Social Care. They have worked around the clock for many days to find a way to bring our passengers home without having to resort to an Atlantic crossing. They managed to do this while also facing many other challenges around the world. I cannot thank them enough.

“I must also thank Captain Joso Glavic and his crew. They have had a very tough few weeks but they have put the guests’ needs above those of their own. This goes for the medical staff on board Braemar too.

“We must not forget the team who have been working all day and night on a solution for the Braemar passengers back at our Head Office in Ipswich, Suffolk. They have gone above and beyond to find a resolution. Thank you to them.

“Finally, I would like to thank our guests and their families back home for being so understanding during this unprecedented situation. It has not been an easy few days for anyone.

“For the time being we must focus on being healthy and supporting the most vulnerable. But I look forward to a time we can begin cruising again.”

Three flights have been chartered from British Airways to fly guests to London Heathrow Terminal 5, the first of which will take off from Havana at 18.00hrs local time (10pm UK time).

The flights will land into London Heathrow at approximately 07.00, 09.00 and 11.00 UK time.

Any guests who have received a positive diagnosis for coronavirus, or have displayed any flu-like symptoms, plus their companions, will return to the UK on a separate flight, arriving into MoD Boscombe Down, Wiltshire. This has been secured in conjunction with the Foreign and Commonwealth Office.

All guests on this flight will have medical professionals available and will have support with any onward travel arrangements or requirements from Fred. Olsen Cruise Lines and the Foreign and Commonwealth Office. In accordance with advice from Public Health England, all guests on this flight will be required to self-isolate for 7 days from the date they first showed symptoms if they live alone, or 14 days if they live with others.

Due to the early arrivals of these flights, the dedicated Braemar Relative Support Team will be operating revised hours of 06.00 to 15.00. Relatives can reach this team by calling +44 (0) 1473 292350.

We are making arrangements for guests flying back to London Heathrow, including access to coach transfers to either London Gatwick or Manchester airports, where their outbound flights for this cruise departed from. Guests booked via a Tour Operator should wait to receive more information from them.

While guests on the British Airways flights into London Heathrow will not currently be required to self-isolate, we would encourage everyone to monitor the latest updates from Public Health England on their return home.

Any guests who are considered not to be well enough to fly will be offered support and medical treatment in Cuba.

For regular media updates, please visit:

Media Centre: http://media.fredolsencruises.com/latest_news

Twitter: @FOCLMedia: https://twitter.com/FOCLMedia @FredOlsenCruises

https://twitter.com/FredOlsenCruise

Facebook: https://www.facebook.com/fredolsencruiselines

For any media enquiries, please contact rachael.jackson@fredolsen.co.uk / + 44 (0)7917 323238 or ellis.barker@fredolsen.co.uk / +44 (0)7557 672265

Fred. Olsen Cruise Lines can confirm that the repatriation of guests aboard Braemar back to the UK has now begun.

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Braemar's 'Western Caribbean & Central America' fly-cruise update - 18/03/2020 13.00

News   •   Mar 18, 2020 12:51 GMT

Fred. Olsen Cruise Lines’ ship Braemar has now come alongside in Port of Mariel, Havana, Cuba.

This afternoon, a repatriation operation between Fred. Olsen Cruise Lines and the Foreign and Commonwealth Office will begin, with all 682 guests currently on board set to fly back to the UK.

Three flights have been chartered from British Airways to fly guests to London Heathrow Terminal 5, the first of which will take off from Havana at 18.00hrs local time (10pm UK time).

The flights will land into London Heathrow at approximately 7am, 9am and 11am UK time.

Any guests who have received a positive diagnosis for coronavirus, or have displayed any flu-like symptoms, plus their companions, will return to the UK on a separate flight, arriving into MoD Boscombe Down, Wiltshire. This has been secured in conjunction with the Foreign and Commonwealth Office.

All guests on this flight will have medical professionals available and will have support with any onward travel arrangements or requirements from Fred. Olsen Cruise Lines and the British Government. In accordance with advice from Public Health England, all guests on this flight will be required to self-isolate for 7 days on their return if they live alone, or 14 days if they live with others.

We are making arrangements for guests flying back to London Heathrow, including access to coach transfers to either London Gatwick or Manchester airports, where their outbound flights for this cruise departed from. Guests booked via a Tour Operator should wait to receive more information from them.

While guests on the British Airways flights into London Heathrow will not currently be required to self-isolate, we would encourage everyone to monitor the latest updates from Public Health England on their return home.

Any guests who are considered not to be well enough to fly will be offered support and medical treatment in Cuba.

A dedicated Braemar Relative Support Team has been set up at Fred. Olsen’s UK Head Office to give a direct point of contact for those who have relatives on board. Relatives can reach this team by calling +44 (0) 1473 292350 between the hours of 8am and 8pm.

For regular media updates, please visit:

Media Centre: http://media.fredolsencruises.com/latest_news

Twitter: @FOCLMedia: https://twitter.com/FOCLMedia @FredOlsenCruises

https://twitter.com/FredOlsenCruise

Facebook: https://www.facebook.com/fredolsencruiselines

For any media enquiries, please contact rachael.jackson@fredolsen.co.uk / + 44 (0)7917 323238 or ellis.barker@fredolsen.co.uk / +44 (0)7557 672265

​Fred. Olsen Cruise Lines’ ship Braemar has now come alongside in Port of Mariel, Havana, Cuba.

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Braemar's 'Western Caribbean & Central America' fly-cruise update - 17/03/2020 PM

News   •   Mar 17, 2020 20:18 GMT

Fred. Olsen Cruise Lines can confirm that flights to take guests aboard Braemar back to the UK will depart from Jose Marti Airport, Havana, from tomorrow (Wednesday, 18th March) evening.

There will be three flights chartered from British Airways, flying to London Heathrow Terminal 5, the first of which will take off from Havana at 18.00hrs local time (10pm UK time), landing into London Heathrow at 06.30 UK time. The final flight will land at 10.30 UK time.

Any guests who have received a positive diagnosis for coronavirus, or have displayed any flu-like symptoms, plus their companions, will return to the UK on a separate flight. This has been secured in conjunction with the Foreign and Commonwealth Office.

All guests on this flight will have medical professionals available and will have support with any onward travel arrangements or requirements. In accordance with advice from Public Health England, all guests on this flight will be required to self-isolate for 14 days once they have returned home.

We are making arrangements for guests flying back to London Heathrow, including access to coach transfers to either London Gatwick or Manchester airports, where their outbound flights for this cruise departed from. Guests booked via a Tour Operator should wait to receive more information from them.

 All guests on the British Airways flights into London Heathrow will not be required to self-isolate. We would encourage all guests to monitor the latest updates from Public Health England on their return home.

Any guests who are considered not to be well enough to fly will be offered support and medical treatment in Cuba.

Braemar is currently standing off around five miles from the coast of Havana. The ship will go alongside in port in the early hours of tomorrow morning, once all four aircraft have arrived in Cuba.

There are currently 28 guests in isolation, having shown influenza-like symptoms. This includes two people who tested positive for COVID-19 coronavirus at our last port of call, Willemstad, Curaçao, on Tuesday (March 10th).

A dedicated Braemar Relative Support Team has been set up at Fred. Olsen’s UK Head Office to give a direct point of contact for those who have relatives on board. Relatives can reach this team by calling +44 (0) 1473 292350 between the hours of 8am and 8pm.

For regular media updates, please visit:

Media Centre: http://media.fredolsencruises.com/latest_news

Twitter: @FOCLMedia: https://twitter.com/FOCLMedia @FredOlsenCruises

https://twitter.com/FredOlsenCruise

Facebook: https://www.facebook.com/fredolsencruiselines

For any media enquiries, please contact rachael.jackson@fredolsen.co.uk / + 44 (0)7917 323238 or ellis.barker@fredolsen.co.uk / +44 (0)7557 672265

​Fred. Olsen Cruise Lines can confirm that flights to take guests aboard Braemar back to the UK will depart from Jose Marti Airport, Havana, from tomorrow (Wednesday, 18th March) evening.

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Braemar's 'Western Caribbean & Central America' fly-cruise update - 17/03/2020

News   •   Mar 17, 2020 15:10 GMT

Fred. Olsen Cruise Lines can confirm that Braemar is now standing approximately five miles off the coast of Havana, Cuba.

Once all of the flights have arrived in Cuba to return guests to the UK, in the early hours of tomorrow morning, Braemar will move alongside.

We have been working closely with the Foreign and Commonwealth Office to arrange flights and onward travel. All guests who are deemed fit to travel will be flown back to the UK, with flights to depart from Cuba from Wednesday evening local time.

Any guests who are considered not to be well enough to fly will be offered support and medical treatment in Cuba.

It is important to us to communicate confirmed travel plans to our guests on board the ship first, so we would ask you to bear with us before we release any information on this publicly. The ship is operating four hours behind UK time, so we expect to confirm more details this afternoon.

Braemar left The Bahamas yesterday morning (Monday, 16th March), where the ship had been at anchor to take on food and medical supplies from Freeport.

There are currently 25 guests and 27 crew in isolation, having shown influenza-like symptoms, including a doctor. This includes five people who tested positive for COVID-19 coronavirus at our last port of call, Willemstad, Curaçao, on Tuesday (March 10th).

A dedicated Braemar Relative Support Team has been set up at Fred. Olsen’s UK Head Office to give a direct point of contact for those who have relatives on board. Relatives can reach this team by calling +44 (0) 1473 292350 between the hours of 8am and 8pm.

​Fred. Olsen Cruise Lines can confirm that Braemar is now standing approximately five miles off the coast of Havana, Cuba.

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Braemar's 'Western Caribbean & Central America' fly-cruise update - 16/03/2020 16.45 GMT

News   •   Mar 16, 2020 16:43 GMT

Fred. Olsen Cruise Lines can confirm that our ship Braemar is now on her way to Cuba where guests will be repatriated back to the UK by air.

We are working with the Foreign and Commonwealth Office towards a Wednesday departure, but details are still being confirmed and this may change. We will update our guests as soon as we have more information.

Earlier today, the Foreign and Commonwealth office confirmed that flights from Cuba are being planned for passengers aboard Braemar – who had been waiting at anchor in The Bahamas.

The FCO has now issued a questionnaire to passengers on board in order to gather the necessary information to get them home.

A Foreign and Commonwealth spokesperson said: “We are working around the clock to arrange evacuation flights from Cuba to the UK as soon as possible for passengers on the Braemar cruise ship.

“The evacuation is being co-ordinated with Fred Olsen Cruise Lines and we advise that all passengers follow their instructions.

“We continue to update British passengers as the plans progress.”

A dedicated Braemar Relative Support Team has been set up at Fred. Olsen’s UK Head Office to give a direct point of contact for those who have relatives on board. Relatives can reach this team by calling +44 (0) 1473 292350 between the hours of 8am and 8pm.

For regular media updates, please visit:

Media Centre: http://media.fredolsencruises.com/latest_news

Twitter: @FOCLMedia: https://twitter.com/FOCLMedia @FredOlsenCruises

https://twitter.com/FredOlsenCruise

Facebook: https://www.facebook.com/fredolsencruiselines

For any media enquiries, please contact rachael.jackson@fredolsen.co.uk / + 44 (0)7917 323238 or ellis.barker@fredolsen.co.uk / +44 (0)7557 672265

Fred. Olsen Cruise Lines can confirm that our ship Braemar is now on her way to Cuba where guests will be repatriated back to the UK by air.

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Braemar's 'Western Caribbean & Central America' fly-cruise update - 16/03/2020 14.00 GMT

News   •   Mar 16, 2020 13:56 GMT

The Captain of Fred. Olsen Cruise Lines ship Braemar has announced on board that he is setting sail to Cuba, where all guests will be repatriated back to the UK by air.

Captain Jozo Glavic picked up the anchor at 9am local time (1pm UK time) to begin the passage to Cuba.

We are working with the Foreign and Commonwealth Office to confirm details about onward travel arrangements.

We would ask you to bear with us while we make these arrangements, and will confirm further details as soon as we have them.

We are working closely with Public Health England to clarify any necessary requirements for guests once they return to the UK.

There are currently 22 guests and 21 crew who are in isolation, after displaying influenza-like symptoms.

A dedicated Braemar Relative Support Team has been set up at Fred. Olsen’s UK Head Office to give a direct point of contact for those who have relatives on board. Relatives can reach this team by calling +44 (0) 1473 292350 between the hours of 8am and 8pm.

For regular media updates, please visit:

Media Centre: http://media.fredolsencruises.com/latest_news

Twitter: @FOCLMedia: https://twitter.com/FOCLMedia @FredOlsenCruises

https://twitter.com/FredOlsenCruise

Facebook: https://www.facebook.com/fredolsencruiselines

For any media enquiries, please contact rachael.jackson@fredolsen.co.uk / + 44 (0)7917 323238 or ellis.barker@fredolsen.co.uk / +44 (0)7557 672265

​The Captain of Fred. Olsen Cruise Lines ship Braemar has announced on board that he is setting to sail to Cuba, where all guests will be repatriated back to the UK by air.

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Braemar's 'Western Caribbean & Central America' fly-cruise update - 16/03/2020

News   •   Mar 16, 2020 09:48 GMT

Fred. Olsen Cruise Lines can confirm that Braemar, currently at anchor in The Bahamas, has taken on supply of food, medication and ship supplies, after a delivery via cargo ship from Freeport overnight. 

At the same time, two doctors and two nurses joined the ship to assist Braemar’s on board medical team.

The Captain, Senior Officers and crew worked extremely hard overnight to take receipt of these supplies and store them accordingly. As a result, the Captain enforced a mandatory rest period for all those involved in the operation, following what was a busy and challenging day on board.

This rest period will be lifted at 9am local time (1pm UK time).

At around 9am on Saturday morning, Braemar dropped anchor approximately 25 miles South West of Freeport in The Bahamas, and the ship remains at this location.

Fred. Olsen Cruise Lines and the Foreign and Commonwealth Office continue to have high level discussions to get all guests home as quickly as possible. We will provide a further update as soon as we have further information.

20 guests and 20 crew remain in isolation, having shown influenza-like symptoms, including a doctor. This includes five people who tested positive for COVID-19 coronavirus at our last port of call, Willemstad, Curaçao, on Tuesday (March 10th).

A dedicated Braemar Relative Support Team has been set up at Fred. Olsen’s UK Head Office to give a direct point of contact for those who have relatives on board. Relatives can reach this team by calling +44 (0) 1473 292350 between the hours of 8am and 8pm.

For regular media updates, please visit:

Media Centre: http://media.fredolsencruises.com/latest_news

Twitter: @FOCLMedia: https://twitter.com/FOCLMedia @FredOlsenCruises

https://twitter.com/FredOlsenCruise

Facebook: https://www.facebook.com/fredolsencruiselines

For any media enquiries, please contact rachael.jackson@fredolsen.co.uk / + 44 (0)7917 323238 or ellis.barker@fredolsen.co.uk / +44 (0)7557 672265

​Fred. Olsen Cruise Lines can confirm that Braemar, currently at anchor in The Bahamas, has taken on supply of food, medication and ship supplies, after a delivery via cargo ship from Freeport overnight.

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About Fred. Olsen Cruise Lines

Fred. Olsen Cruise Lines has defined and redefined the cruise experience, and judging by the number of passengers that come back time and again, we seem to have styled it to perfection

The company originated in Hvitsten, a small town on Oslofjord in Norway, in 1848 when three Olsen brothers – Fredrik Christian, Petter and Andreas – bought their first ships and began an international shipping company.

Now into the fifth generation of the family, they operate companies skilled in various aspects of the cruise and passenger shipping trade as well as aviation, ships’ crewing, shipbuilding and offshore industries.
Aside from the transportation industries, the Fred. Olsen group also has interests in the luxury hotel sector, estate management, property development, and electronics companies.

Offices for the company are spread throughout the world, although the company headquarters remain firmly in the family’s hands in Oslo and Tenerife. Fred. Olsen Cruise Lines is based in Ipswich in Suffolk.

Company Reg. No: 2672435
Registered Name & Office: Fred. Olsen Cruise Lines Ltd, 2nd Floor, 64-65 Vincent Square, London, SW1P 2NU.
Place of registration: England and Wales
VAT Number: 927 5336 08

Address

  • Fred. Olsen Cruise Lines
  • Fred. Olsen House, White House Road
  • IP1 5LL Ipswich, Suffolk