Press release - 23 September 2019 10:34

Fred. Olsen Cruise Lines’ holidays safe following collapse of Thomas Cook

Fred. Olsen Cruise Lines is reassuring customers who have booked through Thomas Cook, Freedom Travel and Future Travel that their Fred. Olsen holiday will go ahead, following the collapse of Thomas Cook overnight.

Customers are protected through Fred. Olsen’s ABTA Bond (for cruises that do not involve a flight) and its ATOL Licence (for fly-cruise holidays).

Fred. Olsen will be taking over any cruise bookings made with these three travel agents directly.

Fred. Olsen is contacting customers who have booked through Thomas Cook, Freedom Travel and Future Travel to notify them of the situation.

Customers can rest assured that they will be going on holiday with Fred. Olsen as planned, and we are making the necessary arrangements to ensure this.

Fred. Olsen has always been responsible for its customers’ cruise holidays and their contracts have always been directly with Fred. Olsen.

Fred. Olsen has had a long-standing relationship with Thomas Cook, Freedom Travel and Future Travel, and we very much sympathise with these companies, their staff and their customers.

In the event of any queries, Fred. Olsen customers should contact the Guest Services team on 0800 0355 145 or guest.services@fredolsencruises.co.uk

For more information on Fred. Olsen Cruise Lines, visit www.fredolsencruises.com

Topics

Regions

England

Fred. Olsen Cruise Line operates in the UK with four intimately sized ships for a more personal cruising experience.

Fred. Olsen Cruise Lines

Contacts

Georgina May

Press contact Public Relations Executive Public Relations georgina.may@fredolsen.co.uk

Lauren Gardner

Press contact Public Relations Manager Public Relations lauren.gardner@fredolsen.co.uk 07546807099

Fred. Olsen Cruise Lines

At Fred. Olsen Cruise Lines we are very proud of our smaller ships – Bolette, Borealis and Balmoral - and the imaginative and unusual itineraries they allow us to offer. Every cruise is hand-crafted from scratch by our team of in-house Journey Planners to make sure you are not only visiting the best destinations, but at the best time to experience them.

For us, it’s not just about where we go but how we take you there. We put as much time into planning scenic cruising as we do in choosing the destinations themselves. On board, our Signature Experiences showcase the history, culture, nature and flavours of the destinations you’ll visit – from Treats of the Region, where you can enjoy local delicacies, to our Sky at Sea star-gazing sessions where you can relax with a hot toddy out on deck while our astronomer talks you through the night sky.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough for us to offer a warm, friendly and personal service where nothing is ever too much trouble, as we visit a host of exciting ports in every corner of the globe.

Fred. Olsen Cruise Lines