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Celebrations as Fred. Olsen Cruise Lines scoop pair of prestigious awards

Press release -

Celebrations as Fred. Olsen Cruise Lines scoop pair of prestigious awards

Fred. Olsen Cruise Lines has picked up a duo of prestigious awards in recognition of its customer service.

The company was awarded Silver in Customers at the Heart of Everything and Bronze in Best Customer Service in the UK Customer Experience Awards 2023.

Hosted at Wembley Stadium, the UK Customer Experience Awards is a celebration of organisations that have gone above and beyond in providing stellar customer experience, with judges consisting of an expert panel of business professionals.

Clare Ward, Director of Product and Customer Service at Fred. Olsen Cruise Lines, said:

“We are absolutely delighted that the hard work and dedication of our fantastic team in ensuring our guests are at the front and centre of everything we do has been recognised with these accolades.

“Winning two awards at such a prestigious awards ceremony truly is testament to everyone within our team, both on board and ashore, it really is all about the people.”

The awards success comes after team members from across Fred. Olsen Cruise Lines came together to bring to life some of the stories and ways in which guests are put at the forefront of every aspect of the business in a judging process involving written submissions, live presentations and question and answer sessions.

Next month, Fred. Olsen Cruise Lines is in the running for five prizes at the Wave Awards 2023 – Best Ocean Cruise Line, Best Specialist Cruise Line, Best for Solo Travellers, Best for Excursions and Best for Cuisine – and a further three prizes at the Engage Awards 2023 – Best Business Transformation Strategy, Best Customer Centric Strategy and Best Use of Customer Insight.

The Wave Awards ceremony takes place on 13thNovember at The Dorchester in London and the Engage Awards will be unveiled at a glitzy ceremony at The Brewery in London on 28th November.

For further information on Fred. Olsen Cruise Lines, visit the website at Book online, call Reservations on 0800 0355 242 (Monday to Friday 8.30am to 6pm, Saturday 9am to 5pm, Sunday 10am to 4pm), or contact your ABTA travel agent.


Georgina May

Georgina May

Press contact Public Relations Executive Public Relations
Lauren Gardner

Lauren Gardner

Press contact Public Relations Manager Public Relations 07546807099

Ellen Widdup

Press contact Public Relations Manager Public Relations

Fred. Olsen Cruise Lines

At Fred. Olsen Cruise Lines we are very proud of our smaller ships – Bolette, Borealis and Balmoral - and the imaginative and unusual itineraries they allow us to offer. Every cruise is hand-crafted from scratch by our team of in-house Journey Planners to make sure you are not only visiting the best destinations, but at the best time to experience them.

For us, it’s not just about where we go but how we take you there. We put as much time into planning scenic cruising as we do in choosing the destinations themselves. On board, our Signature Experiences showcase the history, culture, nature and flavours of the destinations you’ll visit – from Treats of the Region, where you can enjoy local delicacies, to our Sky at Sea star-gazing sessions where you can relax with a hot toddy out on deck while our astronomer talks you through the night sky.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough for us to offer a warm, friendly and personal service where nothing is ever too much trouble, as we visit a host of exciting ports in every corner of the globe.

Fred. Olsen Cruise Lines
Fred. Olsen Cruise Lines
Fred. Olsen House, White House Road
IP1 5LL Ipswich, Suffolk
United Kingdom