Press release - 3 March 2020 23:01

Fred. Olsen Cruise Lines’ new ‘Booking Reassurance Guarantee’ offers peace of mind over Coronavirus with ability to cancel and reschedule 2020 cruises

Fred. Olsen Cruise Lines has launched a new ‘Booking Reassurance Guarantee’ for guests who are concerned about their travel plans as a result of Coronavirus, allowing them to cancel their cruise with no penalty and change to another sailing in the same year, for all new bookings made by 5^th May inclusive.

The ‘Booking Reassurance Guarantee’ will enable all guests who book a Fred. Olsen ocean or river cruise for 2020 to cancel their cruise and use the entirety of the monies paid to date to another cruise later in the year, when giving at least two weeks’ notice of the cancellation.

The ‘Booking Reassurance Guarantee’ also applies to Fred. Olsen’s brand new itineraries, launching on 4^th March, when cancelled no later than 90-days prior to departure.

Jackie Martin, Marketing and Sales Director at Fred. Olsen Cruise Lines, said:

“Whilst we cannot predict how the ongoing situation will evolve, we would like to reassure our guests about our very strict on board cleanliness and safety measures, and that we are receiving advice on the situation on a daily basis. However, we do understand and appreciate that some of our guests might be worried about travelling right now.

“If you decide nearer the time that you don’t want to travel due to concerns about Coronavirus, we guarantee that you can cancel your booking with us, and use any funds already paid towards another cruise in the same year as your original booking, subject to availability.

“We hope that our new ‘Booking Reassurance Guarantee’ brings flexibility and added peace of mind to guests who are looking to take a cruise with us this year, or further afield into 2021 or 2022 on one of our brand new itineraries.”

For further information on Fred. Olsen Cruise Lines’ ‘Booking Reassurance Guarantee’, visit www.fredolsencruises.com

Alternatively, call our Reservations team on 0800 0355 242 (Monday to Friday, 8am to 8pm; Saturday, 9am to 5pm; Sunday, 10am to 4pm), who will be happy to discuss this with you.

Topics

Regions

England

Fred. Olsen Cruise Line operates in the UK with four intimately sized ships for a more personal cruising experience.

Fred. Olsen Cruise Lines

Contacts

Ellis Orchard

Press contact Public Relations Manager Public Relations ellis.orchard@fredolsen.co.uk 07557672265

Georgina May

Press contact Public Relations Executive Public Relations georgina.may@fredolsen.co.uk

Lauren Gardner

Press contact Public Relations Manager Public Relations lauren.gardner@fredolsen.co.uk 07546807099

Fred. Olsen Cruise Lines

At Fred. Olsen Cruise Lines we are very proud of our smaller ships – Bolette, Borealis and Balmoral - and the imaginative and unusual itineraries they allow us to offer. Every cruise is hand-crafted from scratch by our team of in-house Journey Planners to make sure you are not only visiting the best destinations, but at the best time to experience them.

For us, it’s not just about where we go but how we take you there. We put as much time into planning scenic cruising as we do in choosing the destinations themselves. On board, our Signature Experiences showcase the history, culture, nature and flavours of the destinations you’ll visit – from Treats of the Region, where you can enjoy local delicacies, to our Sky at Sea star-gazing sessions where you can relax with a hot toddy out on deck while our astronomer talks you through the night sky.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough for us to offer a warm, friendly and personal service where nothing is ever too much trouble, as we visit a host of exciting ports in every corner of the globe.

Fred. Olsen Cruise Lines