Fred. Olsen Cruise Lines receives silver award for putting Customers at the Heart of Everything at UK Customer Experience Awards 2022

Press release -

Fred. Olsen Cruise Lines receives silver award for putting Customers at the Heart of Everything at UK Customer Experience Awards 2022

Fred. Olsen Cruise Lines have been awarded Silver for ‘Customers at the Heart of Everything’ at the prestigious UK Customer Experience Awards 2022.

Hosted in Wembley Stadium, the UK Customer Experience Awards is Britain’s biggest celebration of customer experience, with judges consisting of an expert panel of independent business professionals.

The award was won after members from Fred. Olsen Cruise Line’s sales, marketing, training, call centre and on-board teams came together to bring to life some of their stories and the ways in which they are putting their customers at the heart of everything.

Clare Ward, Director of Product and Customer Services at Fred. Olsen Cruise Lines said:

“We are incredibly proud to accept this award as a testament to everything that we do for our guests. One of our principles in The Olsen Way is that 'it's all about the people' and this award is real evidence of that.

“This award wouldn’t be possible without the genuine care and positivity that comes from everyone within the company, from our ships to our call centres, our customers are truly at the heart of everything we do.”

There is still time to experience Fred. Olsen Cruise Lines' award-winning customer service in 2022. Some highlights for cruises setting sail this year include:

Balmoral’s 14-night L2231 ‘Morocco and Southern Spain’ cruise. Departing from Southampton on the 18th November 2022. Prices start from £1,399 per person.
Itinerary: Southampton, England – Cádiz, Spain – Tangier, Morocco – Tangier, Morocco – Casablanca, Morocco (overnight stay) – Agadir, Morocco – Lisbon, Portugal – Leixões (for Oporto), Portugal – Southampton, England
For more details: Visit Balmoral's L2231 'Morocco and Southern Spain' cruise

Borealis’ 11-night S2230 ‘Discover Portugal with Madeira’ cruise. Departing from Liverpool on the 24th November 2022. Prices start from £749 per person.
Itinerary: Liverpool, England – Lisbon, Portugal – Funchal, Madeira, Portugal (overnight port) – Leixões (for Oporto), Portugal - La Coruña, Spain – Liverpool, England
For more details: Visit Balmoral's S2230 'Discover Portugal with Madeira' cruise

Balmoral’s eight-night L2232 ‘European Christmas Markets’ cruise. Departing from Portsmouth on 2nd December 2022. Prices start from £899 per person.
Itinerary: Portsmouth, England – Zeebrugge, Belgium – Gothenburg, Sweden – Copenhagen, Denmark – Kiel Canal Transit, Germany – Hamburg, Germany – Portsmouth, England
For more details: Visit Balmoral's L2232 'European Christmas Markets' cruise

For further information on Fred. Olsen Cruise Lines’ 2022 sailings, visit fredolsencruises.com/last-minute-cruise-deals. Book online, call our Reservations team on 0800 0355 242 (Monday to Saturday, 9am to 5pm), or contact your ABTA travel agent

Note to editors:
Pictured, from left, all from Fred. Olsen Cruise Lines: Tim Spicer, On Board Journey Planning Manager; Michelle Tingley, Brand Training Manager; Ellis Orchard, PR Manager; Sophie Barrett, Training & Development Coordinator

Fred. Olsen Cruise Line operates in the UK with four intimately sized ships for a more personal cruising experience.

Contacts

Ellis Orchard

Ellis Orchard

Press contact Public Relations Manager Public Relations 07557672265
Georgina May

Georgina May

Press contact Public Relations Executive Public Relations

Related media

Fred. Olsen Cruise Lines

At the heart of the Fred. Olsen experience is our exceptional crew, whose warm and attentive service is a hallmark of our cruises. Each team member goes above and beyond to offer personalised attention, forging genuine connections with guests to create truly memorable journeys.

Our smaller ships contribute to this friendly atmosphere, with their intimate size allowing for a relaxed yet engaging experience on board. You can enjoy a variety of curated activities, from regional cooking demonstrations to stargazing sessions, each designed to enhance your enjoyment and deepen your understanding of the destinations we visit.

And when it comes to our itineraries, our team of Journey Planners meticulously crafts each cruise, ensuring that we sail the most imaginative routes and visit the world’s most incredible destinations at the best possible times to experience them. Whether witnessing the Northern Lights or exploring hidden fjords, our expertly designed itineraries promise unforgettable adventures.

Join us on a Fred. Olsen cruise, where you’ll discover the warmth of a family at sea and the legacy of 175 years of sailing heritage.

Fred. Olsen Cruise Lines
Fred. Olsen Cruise Lines

Fred. Olsen House, White House Road
IP1 5LL Ipswich, Suffolk
United Kingdom

homepage
Google+
Fred. Olsen Cruise Lines Enter your email address to follow Fred. Olsen Cruise Lines

When you choose to create a user account and follow a newsroom your personal data will be used by us and the owner of the newsroom, for you to receive news and updates according to your subscription settings.

To learn more about this, please read our Privacy Policy, which applies to our use of your personal data, and our Privacy Policy for Contacts, which applies to the use of your personal data by the owner of the newsroom you follow.

Please note that our Terms of Use apply to all use of our services.

You can withdraw your consent at any time by unsubscribing or deleting your account.
Fred. Olsen Cruise Lines Check your inbox

Email sent to __email__. Click the link there to follow Fred. Olsen Cruise Lines.

Okay