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Fred. Olsen Cruise Lines unveiled as finalist in three categories at respected awards

Press release -

Fred. Olsen Cruise Lines unveiled as finalist in three categories at respected awards

Fred. Olsen Cruise Lines is in the running for a trio of prizes at a prestigious awards scheme.

The cruise line has been shortlisted for Best Business Transformation Strategy, Best Customer Centric Strategy and Best Use of Customer Insight at the Engage Awards 2023 which recognise innovation and excellence across the entire spectrum of customer and employee engagement.

Clare Ward, Director of Product and Customer Service at Fred. Olsen Cruise Lines, said:

“We’re thrilled to have been announced as finalists in this year’s Engage Awards.

“It is testament to all the hard work that goes into making our cruises special and unique for our guests thanks to our three smaller ships, our hand-crafted itineraries and an on board experience designed to enhance each journey.

“Recognition with awards would not be possible without the genuine care and positivity that comes from everyone within the Fred. Olsen Cruise Lines team: from our ships to our call centres, our customers are truly at the heart of everything we do.”

The good news comes after Fred. Olsen Cruise Lines was unveiled as a finalist in five categories at the Wave Awards 2023 – Best Ocean Cruise Line, Best Specialist Cruise Line, Best for Solo Travellers, Best for Excursions and Best for Cuisine. The company is also up for a further three prizes at the UK Customer Experience Awards 2023 – Customers at the Heart of Everything, Best Customer-Centric Culture and Best Customer Service.

The winners of the Engage Awards 2023 will be announced at a glitzy ceremony at The Brewery in London on 28thNovember.

For further information on Fred. Olsen Cruise Lines, visit the website at Book online, call Reservations on 0800 0355 242 (Monday to Friday 8.30am to 6pm, Saturday 9am to 5pm, Sunday 10am to 4pm), or contact your ABTA travel agent.


Georgina May

Georgina May

Press contact Public Relations Executive Public Relations
Lauren Gardner

Lauren Gardner

Press contact Public Relations Manager Public Relations 07546807099

Ellen Widdup

Press contact Public Relations Manager Public Relations

Fred. Olsen Cruise Lines

At Fred. Olsen Cruise Lines we are very proud of our smaller ships – Bolette, Borealis and Balmoral - and the imaginative and unusual itineraries they allow us to offer. Every cruise is hand-crafted from scratch by our team of in-house Journey Planners to make sure you are not only visiting the best destinations, but at the best time to experience them.

For us, it’s not just about where we go but how we take you there. We put as much time into planning scenic cruising as we do in choosing the destinations themselves. On board, our Signature Experiences showcase the history, culture, nature and flavours of the destinations you’ll visit – from Treats of the Region, where you can enjoy local delicacies, to our Sky at Sea star-gazing sessions where you can relax with a hot toddy out on deck while our astronomer talks you through the night sky.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough for us to offer a warm, friendly and personal service where nothing is ever too much trouble, as we visit a host of exciting ports in every corner of the globe.

Fred. Olsen Cruise Lines
Fred. Olsen Cruise Lines
Fred. Olsen House, White House Road
IP1 5LL Ipswich, Suffolk
United Kingdom