Press release - 15 October 2020 16:37

Fred. Olsen Cruise Lines unveils flexible bookings and deposits in new-look Plain Sailing Guarantee to cover cruises into 2021

Fred. Olsen Cruise Lines has today unveiled an updated Plain Sailing Guarantee to give guests more flexibility around their bookings for 2021.

The updated Plain Sailing Guarantee allows guests making a new booking for 2021 to move their deposit to any other cruise already on sale without any additional fees before they pay their final balance. Guests can also have their deposit refunded.

In addition, any guest who is unable to travel due to a positive Covid-19 test can move to any other cruise without any administration fees or penalties, right up to the day of departure, with up to 12 months to choose their new cruise.

Clare Ward, Director of Product and Customer Service at Fred. Olsen Cruise Lines, said:

“We know that so many of our guests are looking forward to cruising again just as much as we are, and we can’t wait to get back in the water and welcome guests, both old and new, on board our new look fleet from February.

“But we also know that we are all still adjusting to this ‘new normal’ that we have found ourselves in, and as a result we want to make our booking process as flexible as possible. We want people to look ahead to the cruise holidays and get excited about them, without the worry of their circumstances changing.

“Our updated Plain Sailing Guarantee allows guests to book a sailing for next year, knowing that they have the flexibility to change to another cruise – or even have their deposit refunded – before they make their final payment.

“With opportunities for travel limited in 2020, we have been working hard to make 2021 an incredibly exciting year, with a host of new itineraries as well as our two new ships, Bolette and Borealis. Creating flexibility and reassurance for our guests is a big part of that, too.”

Fred. Olsen Cruise Lines launched the original Plain Sailing Guarantee in April in response to the Covid-19 pandemic.

In late August, Fred. Olsen confirmed their ‘Back in the Water’ plans, with Balmoral to set sail in February, followed by Braemar and the two new ships, Bolette and Borealis, in March and April.

For further information on Fred. Olsen Cruise Lines, visit www.fredolsencruises.com. Book online, call Reservations on 0800 0355 242 (Monday to Saturday 9am to 5pm), or contact your ABTA travel agent.

Topics

Regions

England

Fred. Olsen Cruise Line operates in the UK with four intimately sized ships for a more personal cruising experience.

Fred. Olsen Cruise Lines

Contacts

Ellis Orchard

Press contact Public Relations Manager Public Relations ellis.orchard@fredolsen.co.uk 07557672265

Georgina May

Press contact Public Relations Executive Public Relations georgina.may@fredolsen.co.uk

Lauren Gardner

Press contact Public Relations Manager Public Relations lauren.gardner@fredolsen.co.uk 07546807099

Fred. Olsen Cruise Lines

At Fred. Olsen Cruise Lines we are very proud of our smaller ships – Bolette, Borealis and Balmoral - and the imaginative and unusual itineraries they allow us to offer. Every cruise is hand-crafted from scratch by our team of in-house Journey Planners to make sure you are not only visiting the best destinations, but at the best time to experience them.

For us, it’s not just about where we go but how we take you there. We put as much time into planning scenic cruising as we do in choosing the destinations themselves. On board, our Signature Experiences showcase the history, culture, nature and flavours of the destinations you’ll visit – from Treats of the Region, where you can enjoy local delicacies, to our Sky at Sea star-gazing sessions where you can relax with a hot toddy out on deck while our astronomer talks you through the night sky.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough for us to offer a warm, friendly and personal service where nothing is ever too much trouble, as we visit a host of exciting ports in every corner of the globe.

Fred. Olsen Cruise Lines