Fred. Olsen Cruise Lines wins Feefo’s Exceptional Trusted Service Award

Press release -

Fred. Olsen Cruise Lines wins Feefo’s Exceptional Trusted Service Award

Fred. Olsen Cruise Lines has been awarded one of Feefo’s most exclusive accolades in customer service – the Feefo Exceptional Service Award, in recognition of their service excellence.

Feefo’s Exceptional Service Award is a prestigious recognition awarded to just 32 businesses that have demonstrated outstanding excellence in customer service, with Fred. Olsen being the only cruise line to receive this honour.

As the world’s largest provider of verified reviews, Feefo works with over 6,500 brands, with the Exceptional Service Badge reserved for companies achieve exceptional results in their industry.

This accolade, part of Feefo’s Trusted Service Awards, celebrates those who consistently deliver above-and-beyond standards, as reflected in verified customer reviews and celebrates brands that prioritise service excellence and actively engage with their customers.

Doug Glenwright, Guest Experience Director at Fred. Olsen Cruise Lines, said:

“Being recognised with the Exceptional Trusted Service Award is truly an honour. It reflects our unwavering dedication to making our guests’ experiences a priority. Every day, we focus on delivering the highest quality service across all aspects of our business, both shipside and shoreside to our guests, and this recognition validates that effort.

“The travel industry may be fast-paced, but our commitment to service excellence remains steadfast. We understand that our guests trust us to deliver not just a cruise, but a once-in-a-lifetime experience.

“Our success comes from staying true to our core values - putting people at the heart of everything we do, fostering a culture of hospitality, and continually refining our services.

‘When guests take the time to share their positive experiences, it reinforces that we’re doing something right. It’s a real testament to the efforts of our entire team.

“Feefo has been an invaluable partner in helping us stay connected with our guests. Feefo’s platform not only allows us to gather meaningful insights but also gives us the opportunity to showcase reviews directly on our website, adding credibility and transparency to the service we provide.”

Tony Wheble, CEO at Feefo, congratulated the winners:

“During these economically challenging times, it's inspiring to see companies like Fred. Olsen Cruise Lines consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don't just meet expectations – they exceed them.

“These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year's winners sets a benchmark for customer service excellence.”

This award follows on from Fred. Olsen Cruise Lines being awarded Feefo’s Gold Trusted Service Award in 2024, in recognition of 93% of reviews being four or five star rated.

For further information on Fred. Olsen Cruise Lines visit the website at www.fredolsencruises.com Book online, call Reservations on 0800 0355 215 (Monday to Friday 8.30am to 6pm, Saturday 9am to 5pm, Sunday 10am to 4pm), or contact your ABTA travel agent

Contacts

Ellis Orchard

Ellis Orchard

Press contact Public Relations Manager Public Relations 07557672265
Georgina May

Georgina May

Press contact Public Relations Executive Public Relations

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Fred. Olsen Cruise Lines

At the heart of the Fred. Olsen experience is our exceptional crew, whose warm and attentive service is a hallmark of our cruises. Each team member goes above and beyond to offer personalised attention, forging genuine connections with guests to create truly memorable journeys.

Our smaller ships contribute to this friendly atmosphere, with their intimate size allowing for a relaxed yet engaging experience on board. You can enjoy a variety of curated activities, from regional cooking demonstrations to stargazing sessions, each designed to enhance your enjoyment and deepen your understanding of the destinations we visit.

And when it comes to our itineraries, our team of Journey Planners meticulously crafts each cruise, ensuring that we sail the most imaginative routes and visit the world’s most incredible destinations at the best possible times to experience them. Whether witnessing the Northern Lights or exploring hidden fjords, our expertly designed itineraries promise unforgettable adventures.

Join us on a Fred. Olsen cruise, where you’ll discover the warmth of a family at sea and the legacy of 175 years of sailing heritage.

Fred. Olsen Cruise Lines
Fred. Olsen Cruise Lines

Fred. Olsen House, White House Road
IP1 5LL Ipswich, Suffolk
United Kingdom

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