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Fred. Olsen Cruise Lines’ new ‘Trade Support’ team are pictured at the company’s Head Office in Ipswich, Suffolk. Left to right: Becky Smith, Clair Farthing, Sophie Barrett, Emma Scrivener and Salume Van Tankeren.
Fred. Olsen Cruise Lines’ new ‘Trade Support’ team are pictured at the company’s Head Office in Ipswich, Suffolk. Left to right: Becky Smith, Clair Farthing, Sophie Barrett, Emma Scrivener and Salume Van Tankeren.

Press release -

Fred. Olsen Cruise Lines announces further new Sales team appointments

Following a restructure of its major Account Management team at the end of 2015, Fred. Olsen Cruise Lines has now expanded its internal support team, to enable it to deliver more comprehensive and focussed support to its travel trade partners.

Becky Smith is promoted to the role of ‘Trade Support Manager’, responsible for the day-to-day delivery of Trade and Account Management support. She will be managing the newly-renamed ‘Trade Support’ team (previously ‘Agency Sales’), with an expanded team of four support staff– Clair Farthing, Sophie Barrett and Emma Scrivener, who all become ‘Trade Support Executives’, supporting the wider Account Management team, with continued assistance from Trade Support Assistant, Salume Van Tankeren.

Fred. Olsen has also grown its Onboard Sales team, with a focus on driving more sales through the travel trade – Fred. Olsen automatically returns any booking made on board its ships to the nominated agent, with full commission.

Neil Herbert, Head of Sales for Fred. Olsen Cruise Lines, said:

“Having joined the company in January of this year, soon after the changes to the external Account Management team, it became apparent that we needed to underpin this new structure with an internal rethink of how we support that team and the wider trade audience. With that in mind, we have created an expanded ‘Trade Support’ team, to concentrate our efforts on supporting our high street, online, tour operator and international partners.

“We have also committed to offering greater support to our key trade partners by delivering future cruise sales from guests already on board, by encouraging them to book future cruises with their chosen travel agent.

“We now have a structure in place to take the business forward, and my plan to offer a higher level of support to our trade partners now has its firm foundations. Should the record-breaking start to 2016 continue, there may be additional new appointments, to ensure that we continue to offer greater support to the travel trade.”

These changes and promotions follow the recent appointments of Julia Thornhill and Marietta Maidman as new Account Managers, strengthening the UK Account Management team.

For further information on Fred. Olsen Cruise Lines, visit the website at 




Fred. Olsen Cruise Line operates in the UK with four intimately sized ships for a more personal cruising experience.


Ellis Orchard

Ellis Orchard

Press contact Public Relations Manager Public Relations 07557672265
Georgina May

Georgina May

Press contact Public Relations Executive Public Relations
Lauren Gardner

Lauren Gardner

Press contact Public Relations Manager Public Relations 07546807099

Fred. Olsen Cruise Lines

At Fred. Olsen Cruise Lines we are very proud of our smaller ships – Bolette, Borealis and Balmoral - and the imaginative and unusual itineraries they allow us to offer. Every cruise is hand-crafted from scratch by our team of in-house Journey Planners to make sure you are not only visiting the best destinations, but at the best time to experience them.

For us, it’s not just about where we go but how we take you there. We put as much time into planning scenic cruising as we do in choosing the destinations themselves. On board, our Signature Experiences showcase the history, culture, nature and flavours of the destinations you’ll visit – from Treats of the Region, where you can enjoy local delicacies, to our Sky at Sea star-gazing sessions where you can relax with a hot toddy out on deck while our astronomer talks you through the night sky.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough for us to offer a warm, friendly and personal service where nothing is ever too much trouble, as we visit a host of exciting ports in every corner of the globe.

Fred. Olsen Cruise Lines
Fred. Olsen Cruise Lines
Fred. Olsen House, White House Road
IP1 5LL Ipswich, Suffolk
United Kingdom