Fred. Olsen Cruise Lines welcomes Doug Glenwright to newly created Guest Experience Director role

Press release -

Fred. Olsen Cruise Lines welcomes Doug Glenwright to newly created Guest Experience Director role

Putting the guest at the front and centre of absolutely everything; that’s the goal of Fred. Olsen Cruise Lines’ new Guest Experience Director.

Doug Glenwright, who brings 20 years of travel experience, has joined Fred. Olsen Cruise Lines in this brand-new role, to lead in improving guest experience across all elements of the business.

Doug said:

“I am incredibly excited to join the fantastic team at Fred. Olsen Cruise Lines as we work to further enhance our product and guest service.

“My role will give guests a voice in the boardroom, to make sure that we are delivering products and services that are right for them, based on guest data and insight.

“That’s what I get a sense of achievement from; delivering things that are right for guests. We have to make sure we are putting the guest at the front and centre of everything. If we get that right, the commercials will follow.”

Fred. Olsen Cruise Lines has also welcomed Sonia Holman as E-Commerce and Marketing Director.

Alongside the new appointments, a raft of senior promotions have been made: Clare Ward has become Commercial and Product Director, Susana Entrena is now Hotel Operations Director and Martin Lister has become Head of Product Innovation.

Samantha Stimpson, CEO of Fred. Olsen Cruise Lines, said:

“These new appointments and promotions reflect our commitment to evolving and adapting to meet the challenges and opportunities of the cruise industry.

“We believe these changes will continue to drive Fred. Olsen Cruise Lines’ ongoing success and ensure our guests have the best possible experience aboard our fleet of smaller ships as they travel the world with us.”

For further information on Fred. Olsen Cruise Lines, visit the website at www.fredolsencruises.com
Book online, call Reservations on 0800 0355 215 (Monday to Friday 8.30am to 6pm, Saturday 9am to 5pm, Sunday 10am to 4pm), or contact your ABTA travel agent.

Contacts

Ellis Orchard

Ellis Orchard

Press contact Public Relations Manager Public Relations 07557672265
Georgina May

Georgina May

Press contact Public Relations Executive Public Relations
Lauren Gardner

Lauren Gardner

Press contact Public Relations Manager Public Relations 07546807099

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Fred. Olsen Cruise Lines

At Fred. Olsen Cruise Lines we are very proud of our smaller ships – Bolette, Borealis and Balmoral - and the imaginative and unusual itineraries they allow us to offer. Every cruise is hand-crafted from scratch by our team of in-house Journey Planners to make sure you are not only visiting the best destinations, but at the best time to experience them.

For us, it’s not just about where we go but how we take you there. We put as much time into planning scenic cruising as we do in choosing the destinations themselves. On board, our Signature Experiences showcase the history, culture, nature and flavours of the destinations you’ll visit – from Treats of the Region, where you can enjoy local delicacies, to our Sky at Sea star-gazing sessions where you can relax with a hot toddy out on deck while our astronomer talks you through the night sky.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough for us to offer a warm, friendly and personal service where nothing is ever too much trouble, as we visit a host of exciting ports in every corner of the globe.

Fred. Olsen Cruise Lines
Fred. Olsen Cruise Lines

Fred. Olsen House, White House Road
IP1 5LL Ipswich, Suffolk
United Kingdom

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