Fred. Olsen Cruise Lines welcomes Doug Glenwright to newly created Guest Experience Director role

Press release -

Fred. Olsen Cruise Lines welcomes Doug Glenwright to newly created Guest Experience Director role

Putting the guest at the front and centre of absolutely everything; that’s the goal of Fred. Olsen Cruise Lines’ new Guest Experience Director.

Doug Glenwright, who brings 20 years of travel experience, has joined Fred. Olsen Cruise Lines in this brand-new role, to lead in improving guest experience across all elements of the business.

Doug said:

“I am incredibly excited to join the fantastic team at Fred. Olsen Cruise Lines as we work to further enhance our product and guest service.

“My role will give guests a voice in the boardroom, to make sure that we are delivering products and services that are right for them, based on guest data and insight.

“That’s what I get a sense of achievement from; delivering things that are right for guests. We have to make sure we are putting the guest at the front and centre of everything. If we get that right, the commercials will follow.”

Fred. Olsen Cruise Lines has also welcomed Sonia Holman as E-Commerce and Marketing Director.

Alongside the new appointments, a raft of senior promotions have been made: Clare Ward has become Commercial and Product Director, Susana Entrena is now Hotel Operations Director and Martin Lister has become Head of Product Innovation.

Samantha Stimpson, CEO of Fred. Olsen Cruise Lines, said:

“These new appointments and promotions reflect our commitment to evolving and adapting to meet the challenges and opportunities of the cruise industry.

“We believe these changes will continue to drive Fred. Olsen Cruise Lines’ ongoing success and ensure our guests have the best possible experience aboard our fleet of smaller ships as they travel the world with us.”

For further information on Fred. Olsen Cruise Lines, visit the website at www.fredolsencruises.com
Book online, call Reservations on 0800 0355 215 (Monday to Friday 8.30am to 6pm, Saturday 9am to 5pm, Sunday 10am to 4pm), or contact your ABTA travel agent.

Contacts

Ellis Orchard

Ellis Orchard

Press contact Public Relations Manager Public Relations 07557672265
Georgina May

Georgina May

Press contact Public Relations Executive Public Relations

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Fred. Olsen Cruise Lines

At the heart of the Fred. Olsen experience is our exceptional crew, whose warm and attentive service is a hallmark of our cruises. Each team member goes above and beyond to offer personalised attention, forging genuine connections with guests to create truly memorable journeys.

Our smaller ships contribute to this friendly atmosphere, with their intimate size allowing for a relaxed yet engaging experience on board. You can enjoy a variety of curated activities, from regional cooking demonstrations to stargazing sessions, each designed to enhance your enjoyment and deepen your understanding of the destinations we visit.

And when it comes to our itineraries, our team of Journey Planners meticulously crafts each cruise, ensuring that we sail the most imaginative routes and visit the world’s most incredible destinations at the best possible times to experience them. Whether witnessing the Northern Lights or exploring hidden fjords, our expertly designed itineraries promise unforgettable adventures.

Join us on a Fred. Olsen cruise, where you’ll discover the warmth of a family at sea and the legacy of 175 years of sailing heritage.

Fred. Olsen Cruise Lines
Fred. Olsen Cruise Lines

Fred. Olsen House, White House Road
IP1 5LL Ipswich, Suffolk
United Kingdom

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