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Fred. Olsen Cruise Lines is fulfilling its ‘Enjoyment Promise’, according to guests!

Press release -

Fred. Olsen Cruise Lines is fulfilling its ‘Enjoyment Promise’, according to guests!

After over six months of its ground-breaking ‘Enjoyment Promise’ being in place, Fred. Olsen Cruise Lines is delighted to announce that not a single guest has taken it up on its offer to fly them home and refund their cruise fare because they were not enjoying their cruise holiday! Fred. Olsen launched its unique ‘Enjoyment Promise’ in December 2013 – the biggest initiative of its kind ever to take place in the UK to encourage people to try cruising – and it now forms a key part of the cruise line’s brand (applicable on all freedom fare bookings made at least 14 weeks in advance, of between seven and 35 nights’ duration*).

If guests find that a Fred. Olsen cruise is not for them within 48 hours, they just need to let Guest Relations know on board and Fred. Olsen promises to arrange and pay for their flight back to the UK and repay the cost of their cruise*.

Nathan Philpot, Sales and Marketing Director for Fred. Olsen Cruise Lines, said:

“When we launched our innovative ‘Fred.’s Enjoyment Promise’ late last year, we felt that our guests would fall in love with the destinations that we get closer to, the great value and friendliness that we offer on board – and it seems that this has, indeed, been the case!

“We have welcomed over 24,000 guests onto our ships since we introduced the ‘Enjoyment Promise’, and they have all enjoyed their time with us…in fact, many will be returning to holiday with us again in the future!

“‘Fred.’s Enjoyment Promise’ demonstrates the confidence that we have in our product, and we hope that this faith in our high-quality cruise experience will encourage the millions of holiday-makers in the UK to give cruising a try with Fred. Olsen for the first time.”

Fred. Olsen is proud to be the only UK travel company to receive a coveted ‘Gold Award’ from leading consumer review website Feefo, having achieved a 95% service rating of 'Excellent' or 'Good' in over 8,000 genuine, independent guest reviews in 2013.

Fred. Olsen was pleased to be voted ‘Best Affordable Cruise Line’ and runner-up ‘Best Cruise Line’ in the ‘Cruise International Awards 2013’, and ‘Best Value for Money’ in the Cruise Critic ‘Editors’ Picks UK Awards 2013’.

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Fred. Olsen Cruise Line operates in the UK with four intimately sized ships for a more personal cruising experience.

Contacts

Ellis Orchard

Ellis Orchard

Press contact Public Relations Manager Public Relations 07557672265
Georgina May

Georgina May

Press contact Public Relations Executive Public Relations
Lauren Gardner

Lauren Gardner

Press contact Public Relations Manager Public Relations 07546807099

Fred. Olsen Cruise Lines

At Fred. Olsen Cruise Lines we are very proud of our smaller ships – Bolette, Borealis and Balmoral - and the imaginative and unusual itineraries they allow us to offer. Every cruise is hand-crafted from scratch by our team of in-house Journey Planners to make sure you are not only visiting the best destinations, but at the best time to experience them.

For us, it’s not just about where we go but how we take you there. We put as much time into planning scenic cruising as we do in choosing the destinations themselves. On board, our Signature Experiences showcase the history, culture, nature and flavours of the destinations you’ll visit – from Treats of the Region, where you can enjoy local delicacies, to our Sky at Sea star-gazing sessions where you can relax with a hot toddy out on deck while our astronomer talks you through the night sky.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough for us to offer a warm, friendly and personal service where nothing is ever too much trouble, as we visit a host of exciting ports in every corner of the globe.

Fred. Olsen Cruise Lines
Fred. Olsen Cruise Lines

Fred. Olsen House, White House Road
IP1 5LL Ipswich, Suffolk
United Kingdom